Delivery & Returns
We are now delivering nationwide. We still offer free delivery to the CT5, CT6 9 postcodes.
SHIPPING & RETURNS
We hope you will be happy with your Millie and the Tiger purchase; however, we will be happy to refund a product should you wish to return it.
If we deliver the incorrect product or your purchase arrives damaged or becomes faulty within 12 months of purchase, we will arrange replace or refund the item.
Please ensure you have selected your product carefully and it is as you require before purchasing including size, colour and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.
Your purchase is shipped via Royal Mail, Hermes or Collect+
We aim to ship same or next day (subject to stock availability). Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times.
All delivery times are approximate and can be delayed due to circumstances outside of our control, such as poor weather conditions and seasonal surges, so please allow up to 5 day from despatch for your order to arrive. Please allow extra time for deliveries to Scottish Highlands and Islands.
Royal Mail, Hermes or Collect+ will attempt to deliver your parcel. If no one is there to accept it, they may take it to your local depot where you can either pick it up the next day or rearrange delivery. They will leave a card at the delivery address stating where the parcel has gone.
If you are not home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your order. Please make sure you keep the delivery note enclosed with your goods.
DELIVERIES TO LOCAL AREAS
If you live within CT5, CT6 or CT2 9 Postcodes, we can deliver your order ourselves. We aim to do this on the same or next day, providing you have placed your order with us by 3.00pm. To select this option, just pick Free Delivery at the check out.
ACCEPTING YOUR MILLIE AND THE TIGER ORDER
Please always try to check your delivery upon receipt. If you are signing for goods that are damaged, please mark the delivery note as “damaged”. If you are unable to check the time at the time of delivery, please mark the delivery note as “unchecked”. Please retain the original packaging in case you need to return your purchase.
Contact us at email@example.com at your earliest convenience with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Millie and the Tiger will arrange to replace or refund your product as you prefer.
DAMAGED ON DELIVERY
In the unlikely event your product is received damaged, please contact us by email: firstname.lastname@example.org immediately with your order number, which can be found on confirmation email we sent at the time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Millie and the Tiger will arrange to replace or refund your product as you prefer.
It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within 3 days of delivery by emailing: email@example.com
It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing: firstname.lastname@example.org
If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 14 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer.